Terms & Conditions | Miltons Detailing

Terms and Conditions

The below is set out in order to provide you, myself and all booked clients with the best possible experience.

MOBILE APPOINTMENTS:

We are unable to operate in pay & display car parks, truck-stops, multi-story car parks, roadsides or airside (airports) due to insurance, safety of myself and safety of your vehicle.
Sufficient and uninterrupted off-road space is required for safe working around the vehicle at all times.
If using a business, work, or other area not owned by yourself, management or owner approval must be obtained prior to booking.
Some of the equipment used will generate localised noise, please be mindful and considerate to surrounding people & neighbours in the area.
Mobile booking start times are +/- 30mins flexibility to allow for eventualities such as traffic.
Please check with us prior to booking if you have any concerns.

DEPOSITS:

Mobile Valeting appointments require a £20 non-refundable booking fee to secure the booking, deducted from the service total.
Unit based Detailing & Ceramic Coatings require a £50 non-refundable booking fee to secure the booking, deducted from the service total.
Booking dates & times indicated either verbally or in writing are not secured until the booking fee is paid.

CANCELLATION & REBOOKING'S:

Cancellations / rebooking's must be made by calling 01908 477075 or email to info@miltons-detailing.co.uk or via our online booking app no less than 72 hours prior to appointment.
Miltons Detailing can not control acts others, traffic, incidents or adverse weather causing delays or safety concerns.
If we have to cancel or re-arrange your booking due to the for-mentioned, you will be notified as soon as practicably possible.
In this circumstance rebooking's will be offered within 10 days of your original booking or a refund of the booking fee will be honoured, minus any card processing fees 'if applicable'

DAMAGES:

No liability will be accepted for further damage to pre-existing defects including loose/defective trim parts, both interior & exterior, paint or clear-coat flaking/peel, and/or wrap/paint protection film detachment.
Every effort will be made to to avoid such situations, but please notify of any known defects during pre-work inspection.
No services offered include damage rectification to pre-existing conditions.
Such damage rectification such as parts replacement can be carried out at additional cost via prior quotation.

VEHICLE CLASSIFICATION:

A size guide on our website helps determine which size your vehicle is classed as.
If the incorrect vehicle has been selected, we will amend your booking without notification.
Vehicle sizes are determined by what the manufacturer stipulates on their website.

PAYMENT:

Payment is required in full at time of service completion and after satisfactory inspection you, by way of debit/credit card, cash or bank transfer unless otherwise agreed in advance.
We require payment to terms. Payment must be made on time, in full, and without any deduction, off set, or counterclaim.
In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur additional costs.
The additional costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate.
You agree that you will be legally liable to pay the outstanding account plus additional costs, and that payment of the same can be enforced against you in court.
If applicable, you also agree to pay compensation and interest at the relevant reference rate, as provided for under the Late Payment of Commercial Debts (Interest) Act 1998.

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